Frequently Asked Questions:
Q. What does “We track them down or you don’t pay” actually mean?
A. We guarantee an address where the subject can be served. When we locate the subject we then contact you with the information and bill you at that time. If we are unsuccessful we do not submit a bill.
Q. A few large firms subcontract their work out, or allow work to be completed remotely. I am not comfortable with our firms documents to be released from the office of which I have submitted the information to. Does Empire Tracing Ltd. send the work out to sub contractors?
A. Global Tracing does not sub-contract, or allow employees to remove any part of a file from our offices; we strictly work in-house to ensure the security and confidentiality of your documents.
Q. How long will my search take?
A. We like to work on a search for an exclusive three-month period. Usually you can expect results with a week to two weeks on most files. Sometimes it does take longer depending on the information you have provided and other factors.
We offer the following time frames, all on a flat-fee basis, depending on your needs:
Immediate Search (results in 48 hours or less)
Rush Search (results in 10 days or less)
Priority Search (results in 30 days or less).
Regular Search (results in 90 days or less)
Q. What if there is a problem with the information you provide?
A. We guarantee that the information we provide is accurate or there is no charge. In the unlikely event that the subject is not at the address we provided, simply contact us within 10 days of the information being provided, and we will re-verify the information at no extra cost. If the results aren’t correct, we will make it right or we will refund your money.
Q. What if I don’t have very much information on the person I am looking for?
A. Global Tracing has been in the tracing business for 50 years, because we are able to work with files that other firms have been unsuccessful with. We are able to work with minimal information. The more information, the better; however we are able to perform locates on just a name. Give us a call and let’s discuss.
Q. Does your fee include disbursements?
A. Yes, the only additional charges are the applicable taxes. We do not charge a listing fee, however when listing with Global Tracing, you are allowing us the exclusive right to the file, and early cancellations are subject to one-half of the listing fee.